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Have questions concerning candles and candle refills?
Candle Q & A
Sorella Naturale candles are very unique and beautiful. Made from all natural soy wax, premium oils, then hand-poured into recycled glass containers...the major difference you will find with our candles, is the abilty to refill your container once your candle life has ended. This not only saves your beautiful recycled glass container from a doomed fate in some landfill, but it saves you, the customer money. Your inital investment is in the container- refills are literally half the price... It feels good when you're doing your part to reduce waste and still have a classy product to boot!
Here are some frequent questions we hear concerning candles:
You love burning candles right? Perhaps you don't care for the smoldering that occurs after blowing them out?
The best way to extinguish a candle is to use a wick dipper. If you do not have one available, use an old metal butter knife to gently push wick into the wax and straighten it up immediately.This will eliminate the smoke that you would normally see when blowing out a candle.
When I light my candle it has a little flame and won’t stay lit.
The odds are your wick has been cut too short. Carve away enough wax to expose the fresh wick, then trim 1/4 inch off the top of the candle and burn the candle for its recommended time to reform its appearance.
My candle is burning straight down the middle is there something wrong with my candle?
Be sure to burn your candles 1 hour for each inch of its diameter, allowing the flame time to melt the wax to the outer edge. Burning less time will cause the candle to core burn down the middle & shorten burn time. Example: a 3" wide candle should be burned for 3 hours at a time.
Why is my candle only melting the wax on one side of the container?
This is usually caused by the wick moving off center. Use a wick dipper or butter knife to gently push it back to center. If there is a draft, rotating the candle can help.
I have black soot on the inside of my container candle.
Keeping the wick trimmed to 1/4 inch at all times will avoid carbon build up on the wick and black soot. If soot builds up inside container cool the candle completely. Clean with a paper towel or even a baby wipe. Afterward, clean the same area with water dampened paper towel. Allow the container to dry thoroughly before relighting.
